Frequently Asked Questions

Medichill is a world leading thermal therapy brand that offers medication-free pain relief through the use of its ‘Cool Cube’ Ice Pad and Ice Wrap technology.

A ‘Cool Cube’ ice pad is a cell of frozen or chilled gel encapsulated between a soft touch fabric and a synthetic film. Multiple cells form a sheet.

The fabric and film encapsulate de-hydrated super absorbent polymers within the cell. When hydrated the polymers absorb and retain the water in preparation for freezing or chilling or heating.

Simply hydrate in clean water until the cells are firm to touch (approx 20 mins). Then Freeze, Chill or Heat. It is then ready for a pain relieving application. Hot water hydrates the cell faster.

After a period of time evaporation will occur and the cells will flatten out. No need to dispose of sheet, simply repeat the hydration process.

They stay nice and dry due to the polymer’s ability to retain fluid, with no messy puddles of water

A lot depends on the ambient temperature, but as a guide they will stay frozen or at 0^o C (32^o F) for at least two hours on a 20^o C (68^o F) day if properly prepared, for example fully hydrated and then frozen for at least two hours prior to use. They are far more effective and last a lot longer than the same volume of ice or a gel ice pack.

The sheets have an indefinite shelf life. They can be used for years once hydrated and frozen, if steps are taken to keep them clean and unsoiled, like using and storing them in a plastic bag.

No problem. Simply rinse out that cell, you can then continue using the rest of the sheet.

The contents are completely safe and not harmful, they are non-allergenic, they do not contain ammonium nitrate, propylene glycol, both popular in other ice packs, and also do not contain latex. Please view our Material Safety Data Sheet (MSDS) here.

Yes, we hold registrations with the FDA (USA), TGA (Australia), CE (Europe), Medsafe (NZ).

Absolutely correct. If you cut between the cells you make a smaller ice pack or you can simply slit the sheet to better contour to the body.
We recommend cutting to your desired size prior to the hydrating process as it is easier.

This is where the Cool Cubes excel, due to the fact that they are very economical they can be used for single use applications and disposed after use, making them ideal for hospitals and schools.

They can be applied to most parts of the body, giving effective and medication-free pain relief for: Soft tissue trauma, sprains, strains, muscle tears, dislocations, stings and bites, body temperature control, toothache.

In schools they generally help pacify children who suffer the everyday playground bumps and bruises.

In hospitals they are ideal for post surgery and injury rehabilitation. Nursing mothers pre and post birth. Transportation of medications and bio-medical samples.

If you are a school or hospital you are automatically granted a trading account and an invoice is sent with the goods. If you are a private clinic or business then you may need to apply for a trading account, please call us on (08) 9242 1232 and let a member of our team help you.

Yes all products can be ordered online, you can either pay online by card or you can include a purchase order number for payment on account.

Yes you can, simply contact our Customer Care team on info@medichill.com.au and provide your details.

Click here to download the School FAQs

Click here to download the Hospital FAQs